Employees have the ability to attract new customers, develop new products and services, and become your greatest salespeople. Alternatively, they can also drive away customers, negatively impact service and product quality, and totally ruin your business.
Toronto – Scotiabank has launched a fully online account-opening process for small businesses.
The holiday season is a pretty big deal for pizzeria owners and operators. Customers can eat only so much turkey during the holidays and plenty would rather have a pizza delivered on New Year’s Day.
Using checklists to improve your pizzeria’s day-to-day operations can drive big results through improved teamwork, communication, organization and shared responsibility. When these areas of your business are running at peak performance, customer service soars, leading to increased sales and a profitable business.
Ishikari, Hokkaido, Japan – In a holiday publicity stunt, Domino’s Japan has announced it is training reindeer to deliver pizza and testing the concept in a city that is subject to some of the country's harshest winter weather. Rocket News 24 reports. | READ MORE
New York – Foursquare and Snapchat have joined forces on a technology that allows pizza chains to aim ads at all of their locations or narrow them down to just one store. The Drum reports. | READ MORE
We have all been on the receiving end of a wrong order, a cold meal, a defect in an item or an experience of lacklustre customer service. Stuff happens: we are, after all, humans and not perfect. How we as clients choose to raise these complaints and how we as business owners choose to address them are the biggest determining factors of a downfall in client satisfaction, client retention and profit.  
While there are plenty of things you can do right now to lower your pizzeria’s impact on the environment, having a long-term plan is a smart move, says Lucy Cullen, a consultant with Terus, a Toronto-based sustainability consulting company for restaurants.
Mississauga, Ont. – Engaging in your community, capitalizing on social media and marketing to millennials were all topics of discussion during a well-attended educational panel held at this year’s Canadian Pizza Show. The overriding message: get out there and be authentic.
Toronto – The Canadian Federation of Independent Business says it welcomes news that the European Union of the Comprehensive Economic and Trade Agreement, known as CETA, has been reached in Brussels.
A common discussion among pizzeria owners is how to get their staff to do a better job. To put it another way, how do you get them to care about the job they’re doing?
For a growing group of your customers, personal values are more important than personal benefits such as cost or convenience.
Food Profit, based in Moncton, N.B., has created software that categorizes restaurants' product invoice data into the seven primary food-costing categories to help them see the true cost of menu items.
Simply Milled, Ardent Mills’ new line of bread flour, all-purpose flour, pastry flour and whole-wheat flour, features products made without bleach, bromate or other additives, the company said in a press release.
EGE Marketing SEO service help small business owners turn traffic into leads and leads into sales.A new Toronto search engine optimization company that helps small business owners in Canada achieve higher Google rankings has seen their reputation catapulted due to their success rate.
Heckler Design has introduced its WindFall Coaster as a solution to the decline in table turn many restaurants have experienced as a result of phone distractions.
TouchBistro, an iPad point-of-sale solution for restaurants in 37 countries, now offers seamless integration with QuickBooks small business accounting software.
Rogers has a new mobile service designed for small businesses that brings the features of a traditional landline phone to their mobile phone.
Watson is offering edible glitter products to meet the growing demand for clean labeling for what is considered natural colours. The Edible Glitter line is made from gum arabic (the sap of the Acacia tree) and colour. Watson uses colours from a wide range of sources, including cabbage juice, algae, carrots, radish, turmeric and annatto.
Italiana FoodTech has a food-grade activated charcoal available that gives pizza crusts a grey colour and provides several health benefits.
The Super Peel, from Exo Products, is designed to dramatically improve sliding function and reduce care.
7shifts scheduling software and mobile app are designed to help restaurants manage and evaluate the performance of shift workers.
Customers across Canada can now order meats online and have them delivered through The Frozen Butcher, Beretta Farms’ new online boutique butcher shop.
Online lender OnDeck now offers a line of credit up to $50,000 Cdn for small businesses and an expanded term loan up to $250,000.
As a-ha moments go, the one that conceived Junior’s Handmade Sourdough Pizza in Bowmanville, Ont., was a quiet but significant one. It came when, after years of working in the restaurant industry, Jade Chaput and husband Victor Hanc Jr. planned to get into the pizza business.
Red Tomato Pies is crushing it when it comes to customer service. The fun-loving pizzeria with locations in Williams Lake and Golden, B.C., is a favourite pizza spot for locals and tourists alike.
Berlin – In the southeastern Kreuzberg borough of Berlin, a restaurant parodies Canadian culture and specializes in “Canadian Pizza.” The Globe and Mail reports. | READ MORE
Grace Yeh and Jean-Daniel Nadeau are seriously passionate about Neapolitan pizza.
St. John's – The co-owners of Kono Pizza in St. John’s, N.L., are through their first quarter and ready for more. Their food truck operation specializes in pizza to go, in cone form. The Telegram reports. | READ MORE
Windsor, Ont. – Volcano Pizzeria, one of Windsor's best known pizzerias, opened in the late 1950s. CBC News traces the restaurant's history. | READ MORE
The team at Zolas Restaurant do a dizzying amount of good in their community, and they are the first to say they don’t do it alone.
What is Windsor-style pizza?
Vancouver, WA – A Washington State entrepreneur is dishing up pizza from a 20-foot food cart complete with a wood-fired oven thanks to Kickstarter support and perserverance. The Columbian reports. | READ MORE
It came to me in a dream,” is how Joe Leroux describes his pizza – a winning combination of rosemary potatoes, Parmigiano Reggiano and hickory-smoked bacon.
Toronto – The Libretto group’s latest restaurant, Pizzeria Libretto King West, sits behind Porchetta & Co in a century-old building with an alleyway that will transform into a patio for 100 diners next summer. Post City Toronto reports. | READ MORE
Windsor, Ont. – In a city known for its high unemployment, two Windsor brothers became their own bosses when they opened their own pizzeria. CBC News reports. | READ MORE
This pasta recipe, featuring pine nuts and farfalle pasta, appears courtesy of the Italian Chamber of Commerce of Ontario.
Woodbridge, Ont. – Learn how to make a smooth pizza dough ball from professional pizza chef Roberto Federici.
In this video from Insider, bakers dive into an oven to bake lavash, a type of flatbread that originated in Armenia.
Spicing up pizza toppings with ethnic influences was a noticeable trend from ingredient exhibitors at this year’s Canadian Pizza Show, but it was simplicity that won over the judges in the Canadian Pizza magazine Chef of the Year competition, which saw a repeat champion showcasing a very modern-world pie.
When I was a child, my father told me to eat my vegetables first because they were the worst part of the meal and it was good to get them out of the way. I’m probably not alone. Many baby boomers have been raised to think of vegetables as a necessary evil instead of the main event.
Toronto – If you're looking to add a fruit or dessert to your menu, check out this innovative recipe, which comes courtesy of 2013 Canadian Pizza Chef of the Year Rocco Agostino of Pizzeria Libretto in Toronto in co-operation with the Wild Blueberry Association of North America.
Denver, CO – Ardent Mills will produce and sell a pasta made with a blend of semolina and its Ultragrain whole wheat flour through Armour Specialty Marketing.
London, UK – A London-based food expert says there is a right and wrong way to hold the classic takeaway treat. The Mail Online reports. | READ MORE
Calgary – Grant Parry, executive chef of Bocce in Calgary, offers tips on how to throw pizza dough. For starters, he recommends you find a dough recipe that takes several days to make. CBC News reports. | READ MORE
Call them salads, soups, sides, starters, appetizers, finger foods, antipasto or charcuterie – there is little doubt they add value to your menu and a little something to your bottom line.
I’ve had the honour and privilege of judging for the International Pizza Challenge and finals at the annual Pizza Expo in Las Vegas, and I’ve also judged in Italy and France.  I’m often asked about how a pizza is evaluated. While most competitions have their own distinct rules, after years of experience, I’ve incorporated my own methods into the guidelines for each event.
You could say calzones are a big deal to Roberto Vergalito. In October 2014, Vergalito, who owns and operates Roberto’s Pizza Passion in St. Catharines, Ont., made a bid in August for the world record for longest calzone.
Toronto – Artisanal jerky, craft-style fizz and Jewish cuisine are just a few of the food trends to watch heading into the New Year, according to THP's 2017 Flavour & Trend Forecast.
Chicago – Demand for natural beverages will grow as Canadians become more health-conscious, according to a new report from Technomic Inc.
I love the printed word. I like the feel of the paper, the look of different fonts, the way they complement photos and graphics. I enjoy perusing a good menu from outside of a funky new restaurant or at a table with a glass of wine and promising aromas coming from nearby tables.
Mountain View, CA – Zume Pizza in California has robots and algorithms working to address various delivery and efficiency issues. Along with other companies, it is putting technology to use. NPR reports. | READ MORE
New York – Last fall, the Canadian Pizza Show saw Carlo Raillo wow Canadian Pizza's Chef of the Year judges with his pumpkin spice crust pizza. This fall Cosmopolitan magazine is lauding a pumpkin spice pizza created by a New Jersey pizza lover. | READ MORE
Vancouver – Virtuous Pie, a plant-based pizza and ice cream restaurant that features house-made dairy-free cheeses and all topping prepared in house, is now open in Vancouver's Chinatown. Vancouver Metro reports. | READ MORE
Israel – A recently published book on workplace motivation recounts an experiment involving employees at a factory in Israel, in which a voucher for free pizza was the choice of most employees over a cash bonus or rare compliment. New York Magazine reports. | READ MORE
Chicago – Different age groups have different motivations, needs, and wants when it comes to dinner, and these are as varied as their taste in music, suggests a recent generational study published by The NPD Group.
In January 2012, Brandi Cowen wrote an interesting article that identified pizza trends in Canada. As I look over the list, I see familiar themes. Here’s a look at three of those trends – local food, fresh and healthy and innovation – that have not only stood the test of time but gained ground over the last five years.
When singer Adele released her much-anticipated music video, Hello, there was the expected buzz about the song and the production. What wasn’t expected was the chatter about the fact she called her long-lost love on a flip cellphone. Good heavens! Flip phones haven’t been in vogue for 10 years. It’s a reminder of how quickly technology becomes obsolete.
In the restaurant business, the term “limited service” usually means diners won’t be served at a table but must come to the counter.
Simcoe, Ont. – Sandwiches: from butternut squash to tandoori chicken offerings, this classic lunch order has gone from traditional to trendy. Egg salad and ham and cheese are now relics of the past, replaced with creative new combinations that incorporate “superfood” ingredients for added health benefits. Julie Fitz-Gerald reports for Bakers Journal. | READ MORE

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