Canadian Pizza Magazine

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Voice recognition software expedites dial-in orders


November 4, 2009
By Canadian Pizza

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November 4, 2009, U.S. – The OrderCatcher automated voice recognition order-taking software has been successfully integrated with the Revention point of sale system to offer customers increased efficiency.

"This allows us to offer our customers a fully integrated POS system that includes state-of-the-art speech recognition software and allows Revention customers to completely automate delivery and carryout pizza orders," said Revention CEO Jeff Doyle.
 
OrderCatcher CEO Craig Downs said the technology has specific application for phone ordering.

"This is a wonderful opportunity for Revention and OrderCatcher to combine our respective technologies to offer a sophisticated voice recognition application," Downs said. "The integration will allow customers to complete the phone order placement process without the delay and frustration that often accompanies this experience. Our applications emulate a live agent and upsell every order in a friendly and engaging way."