Canadian Pizza Magazine

News
Papa John’s leads customer satisfaction survey


June 16, 2010
By Canadian Pizza

June 16, 2010, Louisville, KY – Papa John's has once again claimed the top spot in customer satisfaction
among limited service restaurant chains in the 2010 American
Customer
Satisfaction Index (ACSI).

Posting the highest score
among pizza chains for an unprecedented tenth time in eleven
years, as
well as this year besting all QSR chains included in the survey,
Papa
John's score of 80 represents the highest industry rating in the
history
of the ACSI.

"We have a fundamental belief that if you serve a superior-quality
pizza, with excellent service and value, the customer will reward
you
with repeat business," said John Schnatter, Papa John's founder, chairman and co-chief executive officer. "A satisfied customer is a
loyal customer, and a loyal customer base is critical to the
long-term
success of our business."

In addition to the top overall customer satisfaction rating, Papa
John's
earned the highest score in the individual ACSI ratings of product
quality, service quality and customer loyalty.

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"We thank consumers for this tremendous honour," commented Jude
Thompson,
Papa John's president and co-chief executive officer. "We
congratulate
our corporate and franchise restaurant operators for achieving
this
important customer satisfaction win, and for earning an even wider
margin win in the product quality category among pizza brands
included
in the survey."