Canadian Pizza Magazine

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Write-On handheld software now on iPod touch


May 18, 2010
By Canadian Pizza

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May 18, 2010, Chicago, IL – Action Systems, Inc. (ASI), makers of the Restaurant Manager POS system, has made their Write-On Handheld software available for use on Apple’s iPod touch. First released in 2001, the Write-On Handheld allows servers to take orders and process payments right at tableside.

The new solution is available to hospitality establishments using v17 of
the Restaurant Manager POS System.

“Providing the Write-On Handheld software on a PDA like the iPod touch
offers all sorts of additional benefits to restaurants,” said Alex Malison, CEO of ASI. “First and foremost is the low cost and reliability of the iPod touch itself. A more subtle, but ultimately more compelling, benefit comes in the seamless way
the Write-On Handheld mirrors the standard user interface on the iPod touch. If a server has used an iPhone or an iPod touch, or has ever sent a text message, they can easily use the Write-On Handheld to take orders or process payments at
tableside. There is minimal server training required.”

Spiro Gioldassis, General Manager of Mrs. K’s Tollhouse restaurant in Silver Spring, MD has implemented the Write-On Handheld on an iPod touch and immediately recognized the benefits. “Taking orders is extremely easy – there’s virtually
no learning curve. That allows servers to cover more tables and speed service to customers,” said Gioldassis. “Moreover the iPod touch devices are not costly which has allowed me to outfit my entire server team with them.”

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When the Write-On Handheld on an iPod touch is fitted with a magnetic strip reader (MSR), the device also offers a pay-at-the-table solution that speeds table turns and offers restaurant customers the added security of keeping their credit card in sight at all times.

“Customers are acutely aware of the potential of credit card fraud. Having a fully-integrated, low-cost, tableside ordering and payment solution gives customers the extra assurance their information is safe while setting us apart from other restaurants,” added Gioldassis.

CEO Alex Malison is convinced that wireless handheld devices are about to transform restaurant POS much the way touch screen technology did in the 1990’s.

“The efficiencies of mobile computing are undeniable, but handheld equipment has
too often proven unreliable in the tough restaurant environment. The iPod touch is not only rugged. but the replacement cost is significantly less than other hardware platforms,” said Malison.

Visit ASI for more information.