Canadian Pizza Magazine

COVID-19 Updates News
Pizza Hut Canada responds to COVID-19


April 21, 2020
By Canadian Pizza

Vaughan, Ont. – Pizza Hut Canada has announced contactless ordering options, a free pizza initiative for front-line workers and a push on hiring.

The company recently provided an update on the steps and actions implemented to date in response to COVID-19 to protect the health and safety of employees, partners and customers.

“The health and safety of Pizza Hut Canada employees, delivery partners and customers is our number one priority. We continue to work closely with our franchisees to adapt our response to COVID-19, incorporating guidance from governments and leading health authorities, in order to safely continue to provide Canadians with the food they love,” Pizza Hut president Tatiana Carrascal said in a news release.

All delivery and carryout orders are now contactless, the company said.

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When delivering, upon arrival, drivers will ring the doorbell without directly touching any surfaces, place the order on a small platform, designed to keep the food off the ground, step back 10 feet, then collect the delivery platform once customers are back inside.

As for carryout, upon arrival at their local Pizza Hut, customers will see their local store’s contactless carryout instructions posted on the door. Store teams will follow all necessary measures to ensure a safe, contactless experience, the company said.

The pizza chain is hiring for all roles due to increased demand, including in-store team members, supervisors, managers and delivery drivers and riders. Together with sister brands Taco Bell Canada and KFC Canada, Pizza Hut donated $70,000 to Food Banks Canada’s COVID-19 Response Fund for Food Banks, a donation that will be used to purchase food and distribute food and share resources.

Pizza Hut also has launched a free pizza delivery initiative for front-line workers across Canada. Franchisees are working closely with front-line organizations, such as hospitals, clinics and fire stations, to deliver more than 5,000 pizzas free of charge.