Canadian Pizza Magazine

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Papa Murphy’s Take ‘n’ Bake Pizza named #1 in U.S. pizza chain customer service for 2022 by Newsweek


Vancouver, Wash. – For the second year in a row, Papa Murphy’s Take ‘n’ Bake Pizza has been named #1 on Newsweek’s America’s Best Customer Service 2022 list in the Pizza Chains category.

Newsweek identified the top three to five brands in the pizza category from an independent third-party survey of more than 25,000 U.S. customers. Both brick-and-mortar restaurants and online retail/services were included in the survey.

“Likelihood of Recommendation” was factored most heavily in the survey ranking, followed by five additional evaluation criteria: Customer Focus; Quality of Communication; Professional Competence; Accessibility; Range of Services. Papa Murphy’s, which did not pay or apply to be considered, scored at or near the top in every category.

“I’d like to send a genuine ‘thank-you’ to each and every franchise owner and team member for their commitment to our guests—it does not go unnoticed!” said Kim McBee, senior vice-president of guest experience and brand marketing. “Service is the most powerful part of the customer experience. We prioritize it, so it’s deeply gratifying to hear that reflected in the opinions of so many folks.”

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