Canadian Pizza Magazine

How to deal with customers who refuse to wear masks

By Marc Gordon   

COVID-19 Updates Features Business and Operations Customer Service Health & Safety Video

Photo: Marc Gordon

Are you stressing about how to handle customers who refuse to wear a mask at your restaurant? There are ways you can deal with non-mask wearing customers that will keep everyone calm while allowing you to keep yourself, your team, and your other customers safe.

In a short video, customer service expert Marc Gordon shows you ways to manage face anti-maskers that result in the best outcome possible.

Marc Gordon, known as the Customer Experience Expert, is a nationally recognized speaker, media personality, and marketing consultant. He has been referred to as Canada’s marketing superstar by the Oprah Winfrey Network. To learn more or arrange an interview, contact him at 416-414-9089, or You can also learn more at


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