Customers willing to pay more for better service

NEWS HIGHLIGHT

Customers willing to pay more for better service
Sixty-one per cent of Americans said that quality customer
service is more important to them in today’s economic environment, and
will spend an average of nine per cent more when they believe a company
provides excellent service.

July 8, 2010, U.S. – Sixty one per cent of Americans said that quality customer
service is more important to them in today’s economic environment, and
will spend an average of nine perccent more when they believe a company
provides excellent service, according to the American Express Global
Customer Service Barometer. | READ MORE