Delivery
Jasper, Alta. – Ghost, or virtual, kitchens, which operate multiple food-delivery businesses from a location that may or may not serve any walk-in customers, are disrupting food delivery in Toronto and Alberta. The Toronto Star reports. | READ MORE
Chicago – A consumer report from Technomic has promising findings for restaurant operators worried that delivery orders will overtake dine-in service and carryout orders.
While food delivery apps may help give restaurants access to more customers without investing in cars and drivers, they also create headaches for many operators, eating into already slim margins and leaving diners annoyed with the restaurant if a delivery goes awry. The Canadian Press/CTV News reports. | READ MORE
Toronto – Uber Eats has launched in 30 new cities and towns in Canada, including Halifax, Winnipeg, Regina, Saskatoon and surrounding cities in Vancouver.
Chicago – The restaurant industry is experiencing one of the biggest shifts in consumer behaviour since the drive-through, and operators must adapt their off-premise business strategy, says a new industry study.
Ottawa – People working in Ottawa's food scene are surprised to see their restaurants on a delivery app's offerings, especially because no one asked them if they wanted to be on the menu. CBC News reports. | READ MORE
Safety is a big concern for pizzeria delivery drivers. Here is some valuable advice from operators and the police on how to keep your drivers safe this summer.
Winnipeg – A Winnipeg pizza delivery driver is speaking out about racism after confronting a customer who he claims called him a terrorist during a verbal attack. CBC News reports. | READ MORE
San Francisco, CA – Technology company DoorDash announced it will expand in the Greater Toronto Area, working with a total of more than 1,000 GTA restaurants.
Toronto – Uber Eats’ delivery service is coming to Lethbridge and Red Deer in Alberta and to 10 communities in Ontario.
Detroit, MI – General Motors said it will equip newer cars with in-dash e-commerce technology, betting it can profit as drivers order food, find fuel or reserve hotel rooms by tapping icons on the dashboard screen, instead of using smartphones while driving. Reuters reports. | READ MORE
Drones have successfully delivered pizza to customers, so I shouldn’t be surprised to read about self-driving pizza delivery.
Norwalk, OH – Franchise and independent pizzerias in Norwalk, Ohio, weigh in on how much they and their customers embrace technology. The Norwalk Reflector reports. | READ MORE
Chicago – Takeout service Grubhub will acquire independent North American online food-ordering Foodler.
Chicago – Convenience is a key reason delivery now represents 1.7 billion restaurant and food-service visits a year, suggests research from the NPD Group.
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