Customer Service
Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. How do they do it?
Customer service expert Shep Hyken lays out four steps your pizzeria can use to create a smoother customer experience. Read on.
Pizza shops are popping up all over the country. With the constant growth of the pizza industry and revenue opportunities, you need to set yourself apart from your competition. But how can your small pizzeria distinguish itself beyond making the best pizza in your hometown?
When you treat employees like rock stars, they will treat your customers like rock stars, writes customer service expert Shep Hyken. That is what employee engagement is all about.
Do you collect information from your customers? Marketing expert Marc Gordon shares five ways to collect and manage that information responsibly.
Here are five tips from marketing expert Marc Gordon on how to say no to a demanding customer.
Customer service expert Shep Hyken looks at three types of loyalty programs to determine their strengths and ability to keep your customers coming back.
Reading about predictions and trends for 2018 got me thinking about the actions we must take to be competitive.
It happens all the time. As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I would call customer focused.
Good customer service is more than having a great attitude: it's about meeting and exceeding the customer's expectations, customer service expert Shep Hyken writes.
Training your employees to answer the top three questions your customers ask them will lead to loyalty to your restaurant, according to customer service expert Shep Hyken. Hyken shares an anecdote that reveals insights about an employee's lack of training.
Toronto – A fight that broke out at a Toronto Pizza Pizza restaurant and was later filmed and posted on YouTube began with a complaint that an order was taking too long, a witness said. The Toronto Star reports. | READ MORE
Personalization can mean anything from remembering customers’ names to issuing timely email reminders. As customer service expert Shep Hyken writes, creating a great personalized experience for customers leads to the best kind of word-of-mouth marketing.
What does it mean to be a customer-centric company?
What does the word "Fine" mean coming from your pizzeria's customers? Customer service expert Shep Hyken takes a close look at the word and how it doesn't always mean your customer is happy.
Page 1 of 4

Subscription Centre

 
New Subscription
 
Already a Subscriber
 
Customer Service
 
View Digital Magazine Renew





Most Popular

Latest Events

Calgary Franchise Show
February 9-10, 2019
Toronto Franchise Show
February 23-24, 2019
Restaurants Canada Show
February 24-26, 2019
Edmonton Franchise Show
March 23-24, 2019

We are using cookies to give you the best experience on our website. By continuing to use the site, you agree to the use of cookies. To find out more, read our Privacy Policy.