A customer's complaint may not be your fault, but it is an opportunity for your business to shine, writes customer service expert Shep Hyken.
When it comes to taking care of customers, sometimes people go a little further than expected, writes customer service expert Shep Hyken.
If you want to surprise guests and keep them coming back to your pizzeria, pay special attention to the little things that can make a big difference during their visit.
Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. How do they do it?
Pizza shops are popping up all over the country. With the constant growth of the pizza industry and revenue opportunities, you need to set yourself apart from your competition. But how can your small pizzeria distinguish itself beyond making the best pizza in your hometown?
When you treat employees like rock stars, they will treat your customers like rock stars, writes customer service expert Shep Hyken. That is what employee engagement is all about.
Do you collect information from your customers? Marketing expert Marc Gordon shares five ways to collect and manage that information responsibly.
Here are five tips from marketing expert Marc Gordon on how to say no to a demanding customer.
Customer service expert Shep Hyken looks at three types of loyalty programs to determine their strengths and ability to keep your customers coming back.
Carbone Coal Fired Pizza signs franchise deal with 1169071 B.C. Ltd.Toronto – Western pizza chain Carbone Coal Fired Pizza Inc.…
Rare Sardinian pasta made of tiny strandsSardinia – Delicate and impossible to replicate, su filindeu –…
New Winnipeg pizzeria lets customers donate a slice to others in needWinnipeg – A Winnipeg takeout pizza place, SFC Pizzeria, is…
Government to ban single-use plastics as early as 2021: SourceOttawa – The federal government will ban single-use plastics – including plastic…
Health Canada sets guidelines, timeline for marijuana ediblesOttawa – The federal government has announced the timeline and…
Canadian Coffee and Tea Show
September 22-23, 2019
Toronto Franchise Show
October 5-6, 2019
Canadian Pizza Summit and Chef of the Year Competitions
October 21, 2019
Canadian Restaurant Leadership Summit
November 5, 2019