Business & Operations

The pizza industry is evolving. The needs, tastes and preferences of consumers are signficantly different than they were 10 years ago. The rise of third-party food delivery services means there is greater competition than ever, and economic factors are forcing pizzeria owners to consider changing the way they operate.
It is an obvious step as a pizzeria to offer catering of your menu, but there are a lot of chefs, individuals and restaurants – including many big restaurant chains – all doing the same. What should you do to differentiate yourself from this crowd and successfully market your catering menu? Here are six tips to help you cater better.
Toronto – Zane Caplansky is taking his Toronto deli national, selling a brand-new franchise concept across the country. The price of entry: $350,000 to $500,000 per franchise, depending on whether the restaurant is a new build. The Globe and Mail reports. | READ MORE
Most people dream of living a more successful life: They want a better job, a salary increase, more responsibility at work, and the respect of their peers.
Sometimes the success of a project is determined by whether or not you have the right tools. Of course, sometimes we have the necessary tools, but don’t see what else they could be used for.
Competition is heating up, energy prices are going up, and margins seem to be the only thing shrinking. Dismal days for the run-of-the-mill pizzeria owner…
The way to avoid sending negative signals to your customers is to become aware of them, writes customer service expert Shep Hyken.
A customer's complaint may not be your fault, but it is an opportunity for your business to shine, writes customer service expert Shep Hyken.
When it comes to taking care of customers, sometimes people go a little further than expected, writes customer service expert Shep Hyken.
If you want to surprise guests and keep them coming back to your pizzeria, pay special attention to the little things that can make a big difference during their visit.
Price, customer service and trust are all reasons your customers may choose to do business with you. Shep Hyken goes through 10 considerations behind the customer's decision.
Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. How do they do it?
Leawood, KS – Online and mobile food ordering provider Menufy and point-of-sale system provider SpeedLine Solutions have launched an integrated system to help pizzeria operators grow their off-premise order volume.
Vancouver, B.C. – A Canadian manufacturer is launching a three-wheeled, single-seat electric car that can do last-mile delivery for pizza chains and other delivery-focused businesses. Yahoo Finance reports. | READ MORE
Jasper, Alta. – Ghost, or virtual, kitchens, which operate multiple food-delivery businesses from a location that may or may not serve any walk-in customers, are disrupting food delivery in Toronto and Alberta. The Toronto Star reports. | READ MORE
Chicago – A consumer report from Technomic has promising findings for restaurant operators worried that delivery orders will overtake dine-in service and carryout orders.
While food delivery apps may help give restaurants access to more customers without investing in cars and drivers, they also create headaches for many operators, eating into already slim margins and leaving diners annoyed with the restaurant if a delivery goes awry. The Canadian Press/CTV News reports. | READ MORE
Toronto – Uber Eats has launched in 30 new cities and towns in Canada, including Halifax, Winnipeg, Regina, Saskatoon and surrounding cities in Vancouver.
New tax incentives will affect the Capital Cost Allowance and will allow your business to write off a larger share of costs in the year an investment is made, says the Canadian Federation of Independent Business. They apply to property and equipment acquired after Nov. 20, 2018, and will be phased out starting in 2023. | READ MORE
The Canadian Federation of Independent Business recently hosted a free webinar on how small businesses can pay bills and get paid more efficiently. The emphasis was on how Interac e-Transfers work and their benefits for businesses.
Why is it so hard to get paid as a small business owner? There are no magic solutions for reluctant payers, but the ways you accept payments can have a big influence on cash flow.
Accounting is not an area where you want to cut corners.
Summerside, P.E.I. – A restauranteur in Summerside, P.E.I., is sharing his experience after a recent close call with a small business scam. The Journal Pioneer reports. | READ MORE
Ottawa – The Canadian Federation of Independent Business is disappointed with what it calls the government’s last-minute release of new "income sprinkling" rules for private businesses.
Las Vegas, NV – Strategies for offering safer food through chef education and contract negotiation were among the ideas offered up to attendees to the 13th annual Nation’s Restaurant News Food Safety Symposium. Nation's Restaurant News reports. | READ MORE
On the first day of my summer job at Andy’s Drive-In restaurant, several things were burned into my 14-year-old brain:
Mississauga, Ont. – Cintas Canada has published a white paper that highlights features to look for in foodservice garments, the benefits of renting versus purchasing uniforms and factors affecting the total cost of ownership.
The Technical Standards and Safety Authority has made a short video to show the dangers of pouring water on a grease fire.
I am sure you have seen it happen every year – your pizzeria business slows down after the holiday rush. Your pizza counter lineups may have been long during the holidays, but when January hits you may not have the same number of customers.
Canada – Food Allergy Canada has launched an online training course that focuses on the prevention, recognition, and management of anaphylaxis.
Windsor, Ont. –  Arcata Pizzeria in Lakeshore, Ont., has created a rainbow pizza to support the Pride community during Windsor-Essex Pride Fest. CBC News reports. | READ MORE
Buying locally, eating locally and hiring locally are considered good things to do. But what about searching locally?
Toronto – Gift card processor Givex recently acquired Giftcertificates.ca, the online service that sells gift cards from Canada’s largest brands direct to businesses and consumers.
If you want to increase your pizzeria sales, try the following quick techniques.
When it comes to food, many people think the most important sense is taste. After all, a meal that we savour and indulge in is the goal of every dining experience.
Increasing your income is one of the first steps to expanding and growing your pizzeria. Some of these easy tips below can be done quickly to immediately improve your pizzeria’s sales and profitability, and these ideas can be applied with great ease. Don’t forget that these small changes can have a big impact on your budget.

POS

Doylestown, PA, and Toronto – The FingerPrints point of sale (POS) system and related assets from Posera have been acquired by SICOM, a provider of POS systems for quick-service and fast-casual restaurants.
Providing digital ways for customers to access your menu can be a win-win for Canadian restaurants and their customers, the NPD Group’s Robert Carter shared in a recent webinar.
The point-of-sale (POS) software market is constantly evolving. With that in mind, Canadian Pizza checked in with suppliers to find out what features they are working on and what trends they are seeing in POS software.
By now we understand and accept the demise of the phone book and accept that consumers search for information first on the Internet. We also understand that if your pizzeria is not listed within the top two or three sites the search query returns, your chances of capturing that customer are low.
Montreal – Lightspeed POS, a startup that provides apps and other services for managing and selling inventory across both online and offline shopfronts, has picked up $61 million, which it will use to expand internationally and make further acquisitions. TechCrunch reports. | READ MORE
Toronto – Pizza Pizza Limited now offers Visa Checkout service to customers who order online or through the chain's app.
Your pizzeria layout begins with your vision.
Edmontonr – A fire early Wednesday in the Edmonton commercial building that houses Maximo's Pizza and Donair caused an estimated $1.5 million in damage, Edmonton Fire Rescue Services says. CBC News reports. | READ MORE
Is your pizzeria's lease coming up for renewal soon? Here are a few commercial lease renewal “do’s and don’ts” that Dale Willerton – The Lease Coach – will be discussing in more detail as a featured speaker at the Canadian Pizza Summit on Monday, Oct.15, in Toronto.
Winnipeg – A Winnipeg restaurant owner says the construction that has torn up the street in front of his business is taking a chunk out of his bottom line. CBC News reports. | READ MORE
We have seen far too many pizzeria tenants pay too much monthly rent to their landlords. What many such tenants may not realize is that this regular expense can be decreased if handled properly!
Have you had previous experience in the pizza industry but now want to open your own pizzeria? Do you want to feel more comfortable negotiating a new lease? While you will have acquired some important knowledge about baking and serving pizzas, there is still much to be learned about hanging your own shingle (in any business).
Montreal – Quebec's restaurant owners are issuing a cry for help: the province needs more immigrants, they say, to deal with a labour shortage. CTV News Montreal reports. | READ MORE
A restaurant schedule that perfectly matches the business volume is the holy grail we all seek.
St. John's, N.L. – The Association for New Canadians, the Academy Canada and the Restaurant Association of Newfoundland and Labrador together have developed a social enterprise food truck that will provide training, mentorship and work experience to refugee participants.
Whistler, B.C. – Since September 2018, about 50 chefs have been recruited to restaurants in Whistler, B.C., by a local company formed to help fill a shortage of workers in the food industry. CBC News reports. | READ MORE
Testing for impairment from cannabis is no “magic bullet”. Rather, effective oversight, worker supervision and having an impairment-management program are key to navigating the post-legal-weed world. This was the message that Tom Brocklehurst, director of prevention practices and quality with WorkSafeBC in Richmond, Brit­ish Columbia, delivered during a session at the 2019 West­ern Conference on Safety in Vancouver.
Toronto – McDonald's has launched a one-day virtual hiring event that will allow job seekers to instantly apply for a career at McDonald's restaurants through the Snapchat app.

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