Business & Operations

It is an obvious step as a pizzeria to offer catering of your menu, but there are a lot of chefs, individuals and restaurants – including many big restaurant chains – all doing the same. What should you do to differentiate yourself from this crowd and successfully market your catering menu? Here are six tips to help you cater better.
Toronto – Zane Caplansky is taking his Toronto deli national, selling a brand-new franchise concept across the country. The price of entry: $350,000 to $500,000 per franchise, depending on whether the restaurant is a new build. The Globe and Mail reports. | READ MORE
Most people dream of living a more successful life: They want a better job, a salary increase, more responsibility at work, and the respect of their peers.
Sometimes the success of a project is determined by whether or not you have the right tools. Of course, sometimes we have the necessary tools, but don’t see what else they could be used for.
Competition is heating up, energy prices are going up, and margins seem to be the only thing shrinking. Dismal days for the run-of-the-mill pizzeria owner…
You know, sometimes being in the pizza business has its perks. You meet so many different people and you never know who some people really are.
Training your employees to answer the top three questions your customers ask them will lead to loyalty to your restaurant, according to customer service expert Shep Hyken. Hyken shares an anecdote that reveals insights about an employee's lack of training.
Toronto – A fight that broke out at a Toronto Pizza Pizza restaurant and was later filmed and posted on YouTube began with a complaint that an order was taking too long, a witness said. The Toronto Star reports. | READ MORE
Personalization can mean anything from remembering customers’ names to issuing timely email reminders. As customer service expert Shep Hyken writes, creating a great personalized experience for customers leads to the best kind of word-of-mouth marketing.
What does it mean to be a customer-centric company?
What does the word "Fine" mean coming from your pizzeria's customers? Customer service expert Shep Hyken takes a close look at the word and how it doesn't always mean your customer is happy.
We live in an age when customizing anything and everything is expected. The customer in each of us always wants businesses to cater to our every need. We want to personalize everything to make the product or service one of a kind. We want to be our own chefs or artists by choosing what we want and having it turn out great.
Norwalk, OH – Franchise and independent pizzerias in Norwalk, Ohio, weigh in on how much they and their customers embrace technology. The Norwalk Reflector reports. | READ MORE
Chicago – Takeout service Grubhub will acquire independent North American online food-ordering Foodler.
Chicago – Convenience is a key reason delivery now represents 1.7 billion restaurant and food-service visits a year, suggests research from the NPD Group.
Ann Arbor, MI – Domino’s has partnered with and free web-based platform IFTTT to offer a free service that allows people to add and create connections between digital devices and services using simple conditional statements called applets.
Toronto – Pizzeria Libretto Takeout & Delivery recently opened on College Street in Toronto. Libretto's fifth location, it is offering another service channel with the help of apps. The Toronto Star reports. | READ MORE
Ishikari, Hokkaido, Japan – In a holiday publicity stunt, Domino’s Japan has announced it is training reindeer to deliver pizza and testing the concept in a city that is subject to some of the country's harshest winter weather. Rocket News 24 reports. | READ MORE
How close to going cashless is your pizzeria? Unless you’ve been hiding under the till for the last 20 years, you’ll have noticed the slow but sure shift from cash to cashless forms of payment in this country. One veteran pizzeria operator told us he saw a tipping point last fall when his cash take for one evening consisted of $20, a small fraction of his sales.
Mention the phrase “alternative payments” and it may conjure up visions of underground economies, spice trade networks or Orson Welles’ black-marketer Harry Lime from The Third Man.
Your point-of-sale system should serve your pizzeria’s every need. It should be able to tell you everything about your business at any point in time, past or present. As your business grows, so will its point-of-sale (POS) needs and when it’s time for a change, there are a few things you should know.  
Toronto – The way small businesses are accepting payments has changed – it’s no longer just cash or even debit and credit – as mobile payments and digital currency have become even more prevalent in the retail sector. The Globe and Mail reports. | READ MORE
Toronto – Total consumer debt held by Canadians (including mortgages) now stands at $1.718 trillion, an increase of six per cent compared to the final quarter of 2015, according to Equifax Canada's National Consumer Credit Trends Report.
Toronto – The Canadian Federation of Independent Business and Mastercard have announced a partnership that gives members access to competitive transaction rates and lowers their cost of acceptance.
Canada – Food Allergy Canada has launched an online training course that focuses on the prevention, recognition, and management of anaphylaxis.
When you think about it, ovens are a major source of income for pizzerias. Without ovens and other tools of the trade, you would have no product to sell and your customers wouldn’t enjoy your secret family recipe.
In the restaurant business, food safety is the great leveller.
Toronto – Safe Food Canada recently announced the findings of its first research project, which looks at the current state of food safety culture in Canada and explores how food businesses invest in food safety training.
Toronto – YourNurse is a new service that provides physical and mental health services for employees while having a single-point of contact and transparency for employers.
I’ve heard many of my friends use a rather catchy phrase when they talk about their own jobs: the work-life balance. Unlike me – a small business owner – they work for bigger corporations that offer this flexible work option to all of their employees. Most take advantage of it to improve their hectic work schedules and balance their family life.
Simcoe, Ont. – Hungry for ideas to help your pizzeria and your product stand out? Canadian Pizza is highlighting marketing tips during Market Your Pizzeria Week! from Sept. 25 to 29.
There is no one single secret to running a successful pizza operation. Opening and maintaining a pizzeria requires a great deal of hard work, discipline and dedication, and demands a lot of organizational skills.
Canada is turning 150 years old this year and as we ramp up for the big event July 1, you can sense the momentum.
Newton, MA – Targeting low-frequency guests is the key to a restaurant loyalty program's impact, suggests a report from Paytronix Systems, a rewards program provider.
Are you opening a new pizzeria? Do you want to refresh your current pizzeria’s marketing plan to ensure it is fully aligned with your customer base? Developing or revising your business plan is an important step.
Montreal – A Montreal lawyer has filed a request for a class action lawsuit against McDonald’s, claiming the popular restaurant chain’s marketing strategy illegally targets children. CTV News reports. | READ MORE

POS

Doylestown, PA, and Toronto – The FingerPrints point of sale (POS) system and related assets from Posera have been acquired by SICOM, a provider of POS systems for quick-service and fast-casual restaurants.
Providing digital ways for customers to access your menu can be a win-win for Canadian restaurants and their customers, the NPD Group’s Robert Carter shared in a recent webinar.
The point-of-sale (POS) software market is constantly evolving. With that in mind, Canadian Pizza checked in with suppliers to find out what features they are working on and what trends they are seeing in POS software.
By now we understand and accept the demise of the phone book and accept that consumers search for information first on the Internet. We also understand that if your pizzeria is not listed within the top two or three sites the search query returns, your chances of capturing that customer are low.
Montreal – Lightspeed POS, a startup that provides apps and other services for managing and selling inventory across both online and offline shopfronts, has picked up $61 million, which it will use to expand internationally and make further acquisitions. TechCrunch reports. | READ MORE
Toronto – Pizza Pizza Limited now offers Visa Checkout service to customers who order online or through the chain's app.
Have you had previous experience in the pizza industry but now want to open your own pizzeria? Do you want to feel more comfortable negotiating a new lease? While you will have acquired some important knowledge about baking and serving pizzas, there is still much to be learned about hanging your own shingle (in any business).
While there are plenty of things you can do right now to lower your pizzeria’s impact on the environment, having a long-term plan is a smart move, says Lucy Cullen, a consultant with Terus, a Toronto-based sustainability consulting company for restaurants.
For a growing group of your customers, personal values are more important than personal benefits such as cost or convenience.
Lighting can be an important way to attract customers to your pizzeria and highlight your pizzas and other fare. It is also important to use lighting sensibly and to understand some of the basic principles of retail lighting so as a pizzeria owner you can achieve the benefits of good lighting and avoid pitfalls.
As we speak throughout North America, we routinely advise our audiences of the importance of proper site selection. The commercial space chosen by a tenant can, in fact, be a deciding factor in the success or failure of the business.
Toronto – The old way of handling wastewater from industry in Ontario municipalities is not working, and smaller businesses in particular need solutions to manage the problem "at source" that are affordable and practical, according to a panel discussing the adoption of onsite and sustainable water solutions. Bloom Sustainability Applied reports. | READ MORE
Saskatoon – Software company 7shifts, which makes a platform for scheduling, communication and labour-cost control, has secured US$3.5 million in funding from Tandem Capital and existing investor Relay Ventures.
Ottawa – Among accommodation and food services employees, average weekly earnings grew 3.5 per cent to $388, mainly the result of gains in full-service restaurants and limited-service eating places, according to a report from Statistics Canada.
Toronto – Spilling a drink, sending the wrong drink to a table or punching in an incorrect order with the kitchen were all examples of mistakes that cost employees tip money, according to staff at chef Susur Lee's restaurants – a practice that is forbidden under Ontario's Employment Standards Act. CBC News reports. | READ MORE
Toronto – New Canadian research suggests the risk of heart disease is higher among those whose jobs involve mainly standing compared with those who mainly sit. CBC News reports. | READ MORE
Attracting and retaining quality staff is not only good for the bottom line, it's good for customer service. Marketing expert Marc Gordon shares five ways to best attract and retain great staff.
Victoria – The shortage of chefs in Victoria is so bad one restaurant is shutting down its operations for the month of August. A culintary arts instructor points to the high cost of living. CBC News reports. | READ MORE

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