Business & Operations

It is an obvious step as a pizzeria to offer catering of your menu, but there are a lot of chefs, individuals and restaurants – including many big restaurant chains – all doing the same. What should you do to differentiate yourself from this crowd and successfully market your catering menu? Here are six tips to help you cater better.
Toronto – Zane Caplansky is taking his Toronto deli national, selling a brand-new franchise concept across the country. The price of entry: $350,000 to $500,000 per franchise, depending on whether the restaurant is a new build. The Globe and Mail reports. | READ MORE
Most people dream of living a more successful life: They want a better job, a salary increase, more responsibility at work, and the respect of their peers.
Sometimes the success of a project is determined by whether or not you have the right tools. Of course, sometimes we have the necessary tools, but don’t see what else they could be used for.
Competition is heating up, energy prices are going up, and margins seem to be the only thing shrinking. Dismal days for the run-of-the-mill pizzeria owner…
You know, sometimes being in the pizza business has its perks. You meet so many different people and you never know who some people really are.
Reading about predictions and trends for 2018 got me thinking about the actions we must take to be competitive.
It happens all the time. As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I would call customer focused.
Good customer service is more than having a great attitude: it's about meeting and exceeding the customer's expectations, customer service expert Shep Hyken writes.
Training your employees to answer the top three questions your customers ask them will lead to loyalty to your restaurant, according to customer service expert Shep Hyken. Hyken shares an anecdote that reveals insights about an employee's lack of training.
Toronto – A fight that broke out at a Toronto Pizza Pizza restaurant and was later filmed and posted on YouTube began with a complaint that an order was taking too long, a witness said. The Toronto Star reports. | READ MORE
Personalization can mean anything from remembering customers’ names to issuing timely email reminders. As customer service expert Shep Hyken writes, creating a great personalized experience for customers leads to the best kind of word-of-mouth marketing.
Winnipeg – A Winnipeg pizza delivery driver is speaking out about racism after confronting a customer who he claims called him a terrorist during a verbal attack. CBC News reports. | READ MORE
San Francisco, CA – Technology company DoorDash announced it will expand in the Greater Toronto Area, working with a total of more than 1,000 GTA restaurants.
Toronto – Uber Eats’ delivery service is coming to Lethbridge and Red Deer in Alberta and to 10 communities in Ontario.
Detroit, MI – General Motors said it will equip newer cars with in-dash e-commerce technology, betting it can profit as drivers order food, find fuel or reserve hotel rooms by tapping icons on the dashboard screen, instead of using smartphones while driving. Reuters reports. | READ MORE
Drones have successfully delivered pizza to customers, so I shouldn’t be surprised to read about self-driving pizza delivery.
Norwalk, OH – Franchise and independent pizzerias in Norwalk, Ohio, weigh in on how much they and their customers embrace technology. The Norwalk Reflector reports. | READ MORE
Summerside, P.E.I. – A restauranteur in Summerside, P.E.I., is sharing his experience after a recent close call with a small business scam. The Journal Pioneer reports. | READ MORE
Ottawa – The Canadian Federation of Independent Business is disappointed with what it calls the government’s last-minute release of new "income sprinkling" rules for private businesses.
The flow of traffic and sales is difficult to predict in any industry but especially tricky in the food industry. It’s possible to make general predictions by reviewing numbers from previous months and years, but it’s also true that you may experience lower sales than you’re used to for no apparent reason.
Toronto – A new report aims to help Canadians unlock potential tax savings strategies before year end and offers timely advice to small businesses on proposed tax changes.
Vancouver – Whether you are currently creating a business plan or will in the near future, here are three ways to sharpen that plan and increase your chances of securing investment. Modern Restaurant Management reports. | READ MORE
How close to going cashless is your pizzeria? Unless you’ve been hiding under the till for the last 20 years, you’ll have noticed the slow but sure shift from cash to cashless forms of payment in this country. One veteran pizzeria operator told us he saw a tipping point last fall when his cash take for one evening consisted of $20, a small fraction of his sales.
I am sure you have seen it happen every year – your pizzeria business slows down after the holiday rush. Your pizza counter lineups may have been long during the holidays, but when January hits you may not have the same number of customers.
Canada – Food Allergy Canada has launched an online training course that focuses on the prevention, recognition, and management of anaphylaxis.
When you think about it, ovens are a major source of income for pizzerias. Without ovens and other tools of the trade, you would have no product to sell and your customers wouldn’t enjoy your secret family recipe.
In the restaurant business, food safety is the great leveller.
Toronto – Safe Food Canada recently announced the findings of its first research project, which looks at the current state of food safety culture in Canada and explores how food businesses invest in food safety training.
Toronto – YourNurse is a new service that provides physical and mental health services for employees while having a single-point of contact and transparency for employers.
Craft beer has risen in popularity in recent years and demand for unique beers isn’t showing signs of slowing down. I often have patrons ask me for something locally brewed.
Plano, TX – Pizza Hut has added a special holiday five-cheese pizza to its menu featuring mozzarella, provolone, white cheddar, asiago and Fontina.
Are you giving away the “farm to table?” Restaurant margins aren’t that huge to begin with and when a restaurant doesn’t get paid for the food they make, it chips away at what little buffer is there.
New Year’s Day is one of the most internationally recognized and celebrated holidays, and it can be one of the most challenging times of year when it comes to managing your restaurant. However, with planning, organization and creativity, it also can be one of the most profitable times if you create a warm and inviting haven for your customers.
Nov. 14, 2017, Hampshire, U.K. – Wondering how much time and effort to invest in digital coupons? The value of digital coupon redemptions will surge to $91 billion by 2022, up from $47 billion in 2017, suggests a new study from Juniper Research.
Toronto – In celebration of its 50th birthday, Pizza Pizza is bringing back its "Crack the Cardboard" contest, which was first run in the 1990s. Customers who purchase a large pizza – walk-in or delivery – will receive a box fitted with a tear strip that they must uncover to find out if they've won.

POS

Doylestown, PA, and Toronto – The FingerPrints point of sale (POS) system and related assets from Posera have been acquired by SICOM, a provider of POS systems for quick-service and fast-casual restaurants.
Providing digital ways for customers to access your menu can be a win-win for Canadian restaurants and their customers, the NPD Group’s Robert Carter shared in a recent webinar.
The point-of-sale (POS) software market is constantly evolving. With that in mind, Canadian Pizza checked in with suppliers to find out what features they are working on and what trends they are seeing in POS software.
By now we understand and accept the demise of the phone book and accept that consumers search for information first on the Internet. We also understand that if your pizzeria is not listed within the top two or three sites the search query returns, your chances of capturing that customer are low.
Montreal – Lightspeed POS, a startup that provides apps and other services for managing and selling inventory across both online and offline shopfronts, has picked up $61 million, which it will use to expand internationally and make further acquisitions. TechCrunch reports. | READ MORE
Toronto – Pizza Pizza Limited now offers Visa Checkout service to customers who order online or through the chain's app.
We have seen far too many pizzeria tenants pay too much monthly rent to their landlords. What many such tenants may not realize is that this regular expense can be decreased if handled properly!
Have you had previous experience in the pizza industry but now want to open your own pizzeria? Do you want to feel more comfortable negotiating a new lease? While you will have acquired some important knowledge about baking and serving pizzas, there is still much to be learned about hanging your own shingle (in any business).
While there are plenty of things you can do right now to lower your pizzeria’s impact on the environment, having a long-term plan is a smart move, says Lucy Cullen, a consultant with Terus, a Toronto-based sustainability consulting company for restaurants.
For a growing group of your customers, personal values are more important than personal benefits such as cost or convenience.
Lighting can be an important way to attract customers to your pizzeria and highlight your pizzas and other fare. It is also important to use lighting sensibly and to understand some of the basic principles of retail lighting so as a pizzeria owner you can achieve the benefits of good lighting and avoid pitfalls.
As we speak throughout North America, we routinely advise our audiences of the importance of proper site selection. The commercial space chosen by a tenant can, in fact, be a deciding factor in the success or failure of the business.
Do you struggle with finding and attracting good employees? The Canadian Federation of Independent Business recently hosted a webinar entitled “Getting smart about seasonal hiring” that provided useful tips for improving your chances of hiring great workers.
Vancouver – Paying for cooks to attend culinary school and implementing averaging agreements that allow a four-day work week are some of the strategies B.C. restaurants are using to attract and retain staff. CBC News reports. | READ MORE
Toronto – A steep minimum wage increase that went into effect on Jan. 1 in Ontario, Canada’s most populous province, has had a rocky start as some employers cut workers’ hours and benefits to reduce its impact on the bottom line. The Financial Post reports. | READ MORE
Gatineau, QC – Canadian small businesses can now apply for federal funding to help hire summer students next summer.
Toronto – Centennial College’s culinary arts program is launching a new student-exchange partnership with IFSE (Italian Food Style Education) culinary school in Turin, Italy.
Calgary – Southern Alberta's Institute of Technology's newest culinary campus provides training to students from across Canada in the operational and business side of the food industry. CBC News reports. | READ MORE

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