Business & Operations

It is an obvious step as a pizzeria to offer catering of your menu, but there are a lot of chefs, individuals and restaurants – including many big restaurant chains – all doing the same. What should you do to differentiate yourself from this crowd and successfully market your catering menu? Here are six tips to help you cater better.
Toronto – Zane Caplansky is taking his Toronto deli national, selling a brand-new franchise concept across the country. The price of entry: $350,000 to $500,000 per franchise, depending on whether the restaurant is a new build. The Globe and Mail reports. | READ MORE
Most people dream of living a more successful life: They want a better job, a salary increase, more responsibility at work, and the respect of their peers.
Sometimes the success of a project is determined by whether or not you have the right tools. Of course, sometimes we have the necessary tools, but don’t see what else they could be used for.
Competition is heating up, energy prices are going up, and margins seem to be the only thing shrinking. Dismal days for the run-of-the-mill pizzeria owner…
You know, sometimes being in the pizza business has its perks. You meet so many different people and you never know who some people really are.
Paying close attention to your customers, their behaviours, their habits can pay off, writes customer service expert Shep Hyken. When you know them that well, you’ll be able to anticipate or predict what they will ask for next – sometimes even before they know they need to ask.
U.K. – PizzaExpress UAE is providing customers with fast, free and secure guest Wi-Fi to customers while gathering customer analytics by partnering with IT systems provider CDW and analytics company Purple.
We have all been on the receiving end of a wrong order, a cold meal, a defect in an item or an experience of lacklustre customer service. Stuff happens: we are, after all, humans and not perfect. How we as clients choose to raise these complaints and how we as business owners choose to address them are the biggest determining factors of a downfall in client satisfaction, client retention and profit.  
According to findings from a new survey, restaurant-goers are skeptical of restaurant review sites, favour a friend's recommendation, like promotions, and will give a restaurant a second chance if they feel their complaints are heard and acknowledged after a poor dining experience.
Customer loyalty should be a priority for every pizzeria owner. In this fiercely competitive market where amazing talent emerges every day, independents especially need loyal customers not only to stay afloat financially but also to grow the baby that is their business.
Society is obsessed with decluttering, or at least obsessing about needing to declutter.  The baby boomers who entered adulthood in the 1980s and ’90s accumulated stuff – lots of it – and now they’re re-evaluating their priorities. In his groundbreaking book Stuffocation, James Wallman speaks to the importance of experiences over things.  “We have to transform what we value. We have to focus less on possessions and more on experiences. Rather than a new watch or another pair of shoes, we should invest in shared experiences like holidays and time with friends,” Wallman writes.
Ishikari, Hokkaido, Japan – In a holiday publicity stunt, Domino’s Japan has announced it is training reindeer to deliver pizza and testing the concept in a city that is subject to some of the country's harshest winter weather. Rocket News 24 reports. | READ MORE
Chicago – Even if restaurants have a formal agreement with third-party ordering portals and delivery services, the majority of consumers (76 per cent) hold the restaurant at least partially responsible for any errors, according to a study by Technomic Inc.
Yellowknife, N.W.T. – A 24-year-old man is facing charges following a double pizza heist Friday night in downtown Yellowknife. CBC News reports. | READ MORE
St. John's – Piatto Pizzeria in St. John’s and Dalhousie University in Halifax together have developed a takeout box designed to keep pizza warm and fresh longer. The Telegram reports. | READ MORE
You either love Uber or you hate it. This is the feedback I receive from clients and friends alike.
When it comes to delivering restaurant food directly to customers, few industries can boast the pedigree of the pizza industry.
Toronto – Total consumer debt held by Canadians (including mortgages) now stands at $1.718 trillion, an increase of six per cent compared to the final quarter of 2015, according to Equifax Canada's National Consumer Credit Trends Report.
Toronto – The Canadian Federation of Independent Business and Mastercard have announced a partnership that gives members access to competitive transaction rates and lowers their cost of acceptance.
Toronto – Salary versus dividends. Holding companies. Tactics like these are essential to maximizing the value of your business. Moneysense offers five tax tips for small businesses. | READ MORE
Toronto – Scotiabank has launched a fully online account-opening process for small businesses.
Toronto – The Canadian Federation of Independent Business says it welcomes news that the European Union of the Comprehensive Economic and Trade Agreement, known as CETA, has been reached in Brussels.
"George, it must be so nice to have your own restaurant!” Whenever I hear this, I pause, and then a grin spreads across my face, like a kid about to get a piece of cake. I then answer, “Yes, I LOVE it and am grateful every day . . . but I could use a vacation every now and again.” This usually receives a chuckle followed by a nod of the head and a response of “I’m right there with you, bud.”
Canada – Food Allergy Canada has launched an online training course that focuses on the prevention, recognition, and management of anaphylaxis.
When you think about it, ovens are a major source of income for pizzerias. Without ovens and other tools of the trade, you would have no product to sell and your customers wouldn’t enjoy your secret family recipe.
In the restaurant business, food safety is the great leveller.
Toronto – Safe Food Canada recently announced the findings of its first research project, which looks at the current state of food safety culture in Canada and explores how food businesses invest in food safety training.
Toronto – YourNurse is a new service that provides physical and mental health services for employees while having a single-point of contact and transparency for employers.
I’ve heard many of my friends use a rather catchy phrase when they talk about their own jobs: the work-life balance. Unlike me – a small business owner – they work for bigger corporations that offer this flexible work option to all of their employees. Most take advantage of it to improve their hectic work schedules and balance their family life.
Montreal – A Montreal lawyer has filed a request for a class action lawsuit against McDonald’s, claiming the popular restaurant chain’s marketing strategy illegally targets children. CTV News reports. | READ MORE
Ottawa – Gabriel Pizza's pies the official pizza of Canada’s 150th birthday celebrations in Ottawa.
Calgary – Western Canadian restaurant chain Pizza 73 has announced a special offer with Calgary Flames left winger 'Johnny Hockey' Gaudreau.
Edmonton – To celebrate National Pizza Day on Feb. 9, Famoso Neapolitan Pizzeria delivers five fun facts about Neapolitan pizza you may want to share with your own customers.
Chicago – Bottleneck Restaurant Management Group out of Chicago has posted a handy guide to help you find a compatible beer to go with your pizza. | READ MORE
Hosting a special event is an opportunity to create a one-of-a-kind customer experience that, when done successfully, will increase your customer base, deepen customer loyalty, build relationships, strengthen partnerships with other businesses in your community, and increase profits.

POS

Providing digital ways for customers to access your menu can be a win-win for Canadian restaurants and their customers, the NPD Group’s Robert Carter shared in a recent webinar.
The point-of-sale (POS) software market is constantly evolving. With that in mind, Canadian Pizza checked in with suppliers to find out what features they are working on and what trends they are seeing in POS software.
By now we understand and accept the demise of the phone book and accept that consumers search for information first on the Internet. We also understand that if your pizzeria is not listed within the top two or three sites the search query returns, your chances of capturing that customer are low.
Montreal – Lightspeed POS, a startup that provides apps and other services for managing and selling inventory across both online and offline shopfronts, has picked up $61 million, which it will use to expand internationally and make further acquisitions. TechCrunch reports. | READ MORE
Toronto – Pizza Pizza Limited now offers Visa Checkout service to customers who order online or through the chain's app.
Vancouver – The vice-president of marketing at Boston Pizza says the company's strategy is to build platforms that create mobile experiences as consumers shift away from laptops and desktops to find restaurants, eMarketer reports. | READ MORE
Have you had previous experience in the pizza industry but now want to open your own pizzeria? Do you want to feel more comfortable negotiating a new lease? While you will have acquired some important knowledge about baking and serving pizzas, there is still much to be learned about hanging your own shingle (in any business).
While there are plenty of things you can do right now to lower your pizzeria’s impact on the environment, having a long-term plan is a smart move, says Lucy Cullen, a consultant with Terus, a Toronto-based sustainability consulting company for restaurants.
For a growing group of your customers, personal values are more important than personal benefits such as cost or convenience.
Lighting can be an important way to attract customers to your pizzeria and highlight your pizzas and other fare. It is also important to use lighting sensibly and to understand some of the basic principles of retail lighting so as a pizzeria owner you can achieve the benefits of good lighting and avoid pitfalls.
As we speak throughout North America, we routinely advise our audiences of the importance of proper site selection. The commercial space chosen by a tenant can, in fact, be a deciding factor in the success or failure of the business.
Toronto – The old way of handling wastewater from industry in Ontario municipalities is not working, and smaller businesses in particular need solutions to manage the problem "at source" that are affordable and practical, according to a panel discussing the adoption of onsite and sustainable water solutions. Bloom Sustainability Applied reports. | READ MORE
Plano, TX – Pizza Hut expects its U.S. restaurants to fill up to 11,000 jobs as Super Bowl Sunday approaches.
British Columbia – Research firm go2HR has released a labour market analysis of cooking occupations in British Columbia that contains a wealth of information about staffing trends and employee preferences.
Employees have the ability to attract new customers, develop new products and services, and become your greatest salespeople. Alternatively, they can also drive away customers, negatively impact service and product quality, and totally ruin your business.
Using checklists to improve your pizzeria’s day-to-day operations can drive big results through improved teamwork, communication, organization and shared responsibility. When these areas of your business are running at peak performance, customer service soars, leading to increased sales and a profitable business.
A common discussion among pizzeria owners is how to get their staff to do a better job. To put it another way, how do you get them to care about the job they’re doing?
If you’re like most managers in the hospitality industry, your job description can seem eclectic. You’ve likely spent the day running interference between back and front of house, counselled a young employee who was sobbing because a customer yelled at them and received numerous text messages from staff at all hours of the day and night.

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