Business & Operations

It is an obvious step as a pizzeria to offer catering of your menu, but there are a lot of chefs, individuals and restaurants – including many big restaurant chains – all doing the same. What should you do to differentiate yourself from this crowd and successfully market your catering menu? Here are six tips to help you cater better.
Toronto – Zane Caplansky is taking his Toronto deli national, selling a brand-new franchise concept across the country. The price of entry: $350,000 to $500,000 per franchise, depending on whether the restaurant is a new build. The Globe and Mail reports. | READ MORE
Most people dream of living a more successful life: They want a better job, a salary increase, more responsibility at work, and the respect of their peers.
Sometimes the success of a project is determined by whether or not you have the right tools. Of course, sometimes we have the necessary tools, but don’t see what else they could be used for.
Competition is heating up, energy prices are going up, and margins seem to be the only thing shrinking. Dismal days for the run-of-the-mill pizzeria owner…
You know, sometimes being in the pizza business has its perks. You meet so many different people and you never know who some people really are.
It happens all the time. As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I would call customer focused.
Good customer service is more than having a great attitude: it's about meeting and exceeding the customer's expectations, customer service expert Shep Hyken writes.
Training your employees to answer the top three questions your customers ask them will lead to loyalty to your restaurant, according to customer service expert Shep Hyken. Hyken shares an anecdote that reveals insights about an employee's lack of training.
Toronto – A fight that broke out at a Toronto Pizza Pizza restaurant and was later filmed and posted on YouTube began with a complaint that an order was taking too long, a witness said. The Toronto Star reports. | READ MORE
Personalization can mean anything from remembering customers’ names to issuing timely email reminders. As customer service expert Shep Hyken writes, creating a great personalized experience for customers leads to the best kind of word-of-mouth marketing.
What does it mean to be a customer-centric company?
Drones have successfully delivered pizza to customers, so I shouldn’t be surprised to read about self-driving pizza delivery.
Norwalk, OH – Franchise and independent pizzerias in Norwalk, Ohio, weigh in on how much they and their customers embrace technology. The Norwalk Reflector reports. | READ MORE
Chicago – Takeout service Grubhub will acquire independent North American online food-ordering Foodler.
Chicago – Convenience is a key reason delivery now represents 1.7 billion restaurant and food-service visits a year, suggests research from the NPD Group.
Ann Arbor, MI – Domino’s has partnered with and free web-based platform IFTTT to offer a free service that allows people to add and create connections between digital devices and services using simple conditional statements called applets.
Toronto – Pizzeria Libretto Takeout & Delivery recently opened on College Street in Toronto. Libretto's fifth location, it is offering another service channel with the help of apps. The Toronto Star reports. | READ MORE
The flow of traffic and sales is difficult to predict in any industry but especially tricky in the food industry. It’s possible to make general predictions by reviewing numbers from previous months and years, but it’s also true that you may experience lower sales than you’re used to for no apparent reason.
Toronto – A new report aims to help Canadians unlock potential tax savings strategies before year end and offers timely advice to small businesses on proposed tax changes.
Vancouver – Whether you are currently creating a business plan or will in the near future, here are three ways to sharpen that plan and increase your chances of securing investment. Modern Restaurant Management reports. | READ MORE
How close to going cashless is your pizzeria? Unless you’ve been hiding under the till for the last 20 years, you’ll have noticed the slow but sure shift from cash to cashless forms of payment in this country. One veteran pizzeria operator told us he saw a tipping point last fall when his cash take for one evening consisted of $20, a small fraction of his sales.
Mention the phrase “alternative payments” and it may conjure up visions of underground economies, spice trade networks or Orson Welles’ black-marketer Harry Lime from The Third Man.
Your point-of-sale system should serve your pizzeria’s every need. It should be able to tell you everything about your business at any point in time, past or present. As your business grows, so will its point-of-sale (POS) needs and when it’s time for a change, there are a few things you should know.  
Canada – Food Allergy Canada has launched an online training course that focuses on the prevention, recognition, and management of anaphylaxis.
When you think about it, ovens are a major source of income for pizzerias. Without ovens and other tools of the trade, you would have no product to sell and your customers wouldn’t enjoy your secret family recipe.
In the restaurant business, food safety is the great leveller.
Toronto – Safe Food Canada recently announced the findings of its first research project, which looks at the current state of food safety culture in Canada and explores how food businesses invest in food safety training.
Toronto – YourNurse is a new service that provides physical and mental health services for employees while having a single-point of contact and transparency for employers.
I’ve heard many of my friends use a rather catchy phrase when they talk about their own jobs: the work-life balance. Unlike me – a small business owner – they work for bigger corporations that offer this flexible work option to all of their employees. Most take advantage of it to improve their hectic work schedules and balance their family life.
New Year’s Day is one of the most internationally recognized and celebrated holidays, and it can be one of the most challenging times of year when it comes to managing your restaurant. However, with planning, organization and creativity, it also can be one of the most profitable times if you create a warm and inviting haven for your customers.
Nov. 14, 2017, Hampshire, U.K. – Wondering how much time and effort to invest in digital coupons? The value of digital coupon redemptions will surge to $91 billion by 2022, up from $47 billion in 2017, suggests a new study from Juniper Research.
Toronto – In celebration of its 50th birthday, Pizza Pizza is bringing back its "Crack the Cardboard" contest, which was first run in the 1990s. Customers who purchase a large pizza – walk-in or delivery – will receive a box fitted with a tear strip that they must uncover to find out if they've won.
Social media is the key to marketing a successful business.
Hosting a special event is an opportunity to create a one-of-a-kind customer experience that, when done successfully, will increase your customer base, deepen customer loyalty, build relationships, strengthen partnerships with other businesses in your community, and increase profits.
Your pizzeria’s website creates an instant picture that tells the story of your business. Or at least it ought to. If you take advantage of the Internet’s power to reach a pile of people in a matter of seconds, then you are one step closer to having a very successful pizzeria business. Business owners I know in various fields all have websites. I don’t think the question anymore is “Do you have a website?” Rather it’s, “What’s your URL?” Clients view websites as a basic requirement for any business.

POS

Doylestown, PA, and Toronto – The FingerPrints point of sale (POS) system and related assets from Posera have been acquired by SICOM, a provider of POS systems for quick-service and fast-casual restaurants.
Providing digital ways for customers to access your menu can be a win-win for Canadian restaurants and their customers, the NPD Group’s Robert Carter shared in a recent webinar.
The point-of-sale (POS) software market is constantly evolving. With that in mind, Canadian Pizza checked in with suppliers to find out what features they are working on and what trends they are seeing in POS software.
By now we understand and accept the demise of the phone book and accept that consumers search for information first on the Internet. We also understand that if your pizzeria is not listed within the top two or three sites the search query returns, your chances of capturing that customer are low.
Montreal – Lightspeed POS, a startup that provides apps and other services for managing and selling inventory across both online and offline shopfronts, has picked up $61 million, which it will use to expand internationally and make further acquisitions. TechCrunch reports. | READ MORE
Toronto – Pizza Pizza Limited now offers Visa Checkout service to customers who order online or through the chain's app.
We have seen far too many pizzeria tenants pay too much monthly rent to their landlords. What many such tenants may not realize is that this regular expense can be decreased if handled properly!
Have you had previous experience in the pizza industry but now want to open your own pizzeria? Do you want to feel more comfortable negotiating a new lease? While you will have acquired some important knowledge about baking and serving pizzas, there is still much to be learned about hanging your own shingle (in any business).
While there are plenty of things you can do right now to lower your pizzeria’s impact on the environment, having a long-term plan is a smart move, says Lucy Cullen, a consultant with Terus, a Toronto-based sustainability consulting company for restaurants.
For a growing group of your customers, personal values are more important than personal benefits such as cost or convenience.
Lighting can be an important way to attract customers to your pizzeria and highlight your pizzas and other fare. It is also important to use lighting sensibly and to understand some of the basic principles of retail lighting so as a pizzeria owner you can achieve the benefits of good lighting and avoid pitfalls.
As we speak throughout North America, we routinely advise our audiences of the importance of proper site selection. The commercial space chosen by a tenant can, in fact, be a deciding factor in the success or failure of the business.
Calgary – Southern Alberta's Institute of Technology's newest culinary campus provides training to students from across Canada in the operational and business side of the food industry. CBC News reports. | READ MORE
Finding the right people is not easy, and hiring can be one of the most frustrating aspects of running your pizzeria.
Many restaurant owners – maybe you’re one of them – don’t give themselves any kind of regular pay and instead just take money out of the store account as needed.
Saskatoon – Software company 7shifts, which makes a platform for scheduling, communication and labour-cost control, has secured US$3.5 million in funding from Tandem Capital and existing investor Relay Ventures.
Ottawa – Among accommodation and food services employees, average weekly earnings grew 3.5 per cent to $388, mainly the result of gains in full-service restaurants and limited-service eating places, according to a report from Statistics Canada.
Toronto – Spilling a drink, sending the wrong drink to a table or punching in an incorrect order with the kitchen were all examples of mistakes that cost employees tip money, according to staff at chef Susur Lee's restaurants – a practice that is forbidden under Ontario's Employment Standards Act. CBC News reports. | READ MORE

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