PAST ISSUE - November-2009

cover story

Mobile marketing: finding a customer near you

columns & departments

Making dough with Diane: 7 keys to great customer service

Marketing Insights: Giving ourselves a shake

The pizza chef: When customers are wrong

features

A business owner’s hidden asset

Creating time for the future

Keys to social media success

Making sense of your statements

Pizzeria Prima Strada: focus on authenticity

From the Editor’s Desk: Customers and coronaries