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Staffing shortages? Maybe you're the problem |
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Written by Jeff Mowatt
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August 26, 2011 - When I speak at conferences about customer service
strategies, I often hear managers discuss how hard it is to recruit and
retain good frontline employees. Too many managers mistakenly assume the
only way to keep people is to bite the bullet and pay more in salaries,
benefits and perks. Unfortunately, those managers are often “fixing”
the wrong problem.
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VoIP for your restaurant: What to look for when upgrading your phone system |
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Written by Carmen Vogel-McCombie
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August 10, 2011 -
Considering VoIP for your restaurant? Voice over
Internet Protocol (VoIP) is the newest in phone system technology, sending
regular voice calls over a computer network instead of a traditional phone
line.
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Following FISA |
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Written by Jessica Foster
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 June 20, 2011 - When Bill C-28 comes into effect in September, you will want to make sure your marketing communications methodologies are on the right side of this law. Failure to comply could cost individuals up to $1 million in fines and corporations up to $10 million dollars per infraction.
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Working with family members |
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Written by Dr. Rhonda Savage
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April 5, 2011 - If you've ever been in business with a family member, you know there are several advantages, but even the most dedicated, hard working family member can experience or create tension, stress and conflict in the company. Can you really separate your family history, emotions and knowledge you have of a person at a deeper level and also have a great working relationship?
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Breaking it to them gently |
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Written by Jeff Mowatt
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March 10, 2011 - When corporations ask me to train their employees on enhancing customer retention, I find one skill-set that is frequently weak -- how to diplomatically give customers bad news. Unfortunately, the task of giving bad news goes with almost every job. You may have to inform your customers of a price increase, of a product being out-of stock, or that their children aren't allowed to use your coat rack for rappelling practice.
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