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The CATA list for taking effective action |
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Written by Joelle Jay
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October 7, 2011 - What distinguishes the mediocre leader with so-so results from the effective leader who makes a big impact every time? The answer is the ability to take effective action.
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Food products described as artisan go mainstream |
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Written by Tiffany Hsu/Los Angeles Times
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 September 29, 2011 - In the food world, "artisan" used to mean a meticulously handcrafted product, made in small batches. No more. This week, Domino's Pizza introduced an artisan pizza line at its nearly 5,000 outlets across the United States, joining the trend of major companies describing their products as artisan. | READ MORE
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Staffing shortages? Maybe you're the problem |
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Written by Jeff Mowatt
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August 26, 2011 - When I speak at conferences about customer service
strategies, I often hear managers discuss how hard it is to recruit and
retain good frontline employees. Too many managers mistakenly assume the
only way to keep people is to bite the bullet and pay more in salaries,
benefits and perks. Unfortunately, those managers are often “fixing”
the wrong problem.
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VoIP for your restaurant: What to look for when upgrading your phone system |
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Written by Carmen Vogel-McCombie
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August 10, 2011 -
Considering VoIP for your restaurant? Voice over
Internet Protocol (VoIP) is the newest in phone system technology, sending
regular voice calls over a computer network instead of a traditional phone
line.
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Following FISA |
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Written by Jessica Foster
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 June 20, 2011 - When Bill C-28 comes into effect in September, you will want to make sure your marketing communications methodologies are on the right side of this law. Failure to comply could cost individuals up to $1 million in fines and corporations up to $10 million dollars per infraction.
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